Support Center
How can we help you today?
We're Online - Average Response: 5-15 mins
Instant WhatsApp Support
The fastest way to get help with installation, activation, or any technical issues. Chat with us live 24/7.
Chat with us on WhatsAppSales & Renewals
Want to buy a new plan or renew your current subscription? Our sales team will get you set up instantly.
- New Subscriptions (1-12 mo)
- Plan Renewals & Upgrades
- Multi-Device Setup (2-5 devices)
Technical Assistance
Facing login errors, black screens, or buffering? Let our technical team optimize your connection.
- Login & Password Recovery
- App Setup (Smarters, TiviMate, etc.)
- Connection & Buffering Fixes
Before Contacting Us
To help us solve your issue faster, please have the following ready:
- Device Model (Samsung TV, Fire Stick, iPhone, etc.)
- App Name (IPTV Smarters Pro, XCIPTV, etc.)
- Order Number or Registered Email
- Screenshot of the error message
Common Issues We Solve
🚫 Black Screen / No Channels
Usually fixed by updating the playlist or checking the server URL.
🔄 Buffering or Freezing
We'll help you change the stream format (HLS/MPEG) to match your internet.
🔑 Invalid Login Message
Ensure no extra spaces and check if your subscription is active.