Refund & Returns Policy

Scope of This Policy

This policy applies to all digital services and subscriptions offered on our Website, including IPTV subscriptions for different durations and multi-device plans.

We do not sell physical products, so there are no physical returns or exchanges.

Digital Services & Activation

All our products are digital services. After payment is confirmed, we generate and deliver access details (account credentials, activation code, or server URL) for your IPTV subscription.

Because access is provided digitally and can be used immediately, services are considered "used" once the activation details have been created and sent to you.

When a Refund May Be Considered

In specific cases, we may issue a partial or full refund even after activation:

• Technical issues we cannot resolve — a persistent problem that makes normal use impossible after reasonable troubleshooting
• Duplicate payment or order error — you accidentally paid twice or selected the wrong plan and notified us immediately
• Unauthorized transaction — your payment method was used without your authorization (subject to investigation)

What Is NOT Covered

The following situations are not eligible for a refund:

• Internet or device problems on your side (slow connection, Wi-Fi issues, outdated hardware)
• Third-party application changes (app store updates, device restrictions, OS limits)
• Personal preference (changed your mind, dislike channel selection, or no longer need the service)
• Temporary outages caused by maintenance or external providers resolved within a reasonable time

Subscription Length & Renewals

When you purchase a subscription (1, 3, 6, or 12 months), access is granted for that specific period from the activation date.

• No automatic renewal by default — subscriptions do not renew automatically unless clearly stated at checkout
• No partial refund for unused time — we do not normally refund the remaining time if you stop using the service early

Processing Time

If a refund is approved, we will process it using the same payment method you used for the original purchase.

Timing depends on your bank or provider, but usually takes 3 to 10 business days to appear in your account.

Chargebacks & Payment Disputes

Before opening a dispute or chargeback with your bank, please contact us first. In most cases, we can resolve the issue faster directly with you.

If a chargeback is initiated without prior contact, we reserve the right to suspend active subscriptions associated with that payment and restrict future orders.

Local Consumer Rights

Depending on your country or region, you may have additional consumer rights under local law. Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection legislation.

Changes to This Policy

We may update this Refund and Returns Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page regularly.